Privacy Policy

Last updated: October 1, 2025

StoneGate Publishing LLC (“StoneGate,” “we,” “us,” or “our”) respects your privacy. This Policy explains what we collect, how we use it, and the choices you have across the public website, store, and the author portal (together, the “Services”).

Who we are & how to contact us

StoneGate Publishing LLC, United States. Questions or requests: support@stonegatepublishing.com.

What we collect

  • Account data (customers): name, email, shipping/billing address, optional phone, order history, and digital entitlements for eBooks.
  • Checkout & transactions: cart contents, shipping selections, fulfillment status. Payments are processed by our payment processor (e.g., Stripe). We do not store full card numbers.
  • Communications: emails you send us, order/receipt emails, and notices related to your account or purchases.
  • Usage & device data: IP address, browser details, pages viewed, timestamps, and cookie identifiers to keep sessions secure and understand site usage.

How we use information

  • Provide and secure the Services (logins, orders, downloads, account pages).
  • Process and fulfill orders, including US-only shipping options where applicable.
  • Send transactional messages (receipts, order updates), and respond to your requests.
  • Improve site performance, features, and user experience using aggregate analytics.
  • Comply with legal obligations and enforce our terms and policies.

Payment processing

Payments are handled by a third-party processor (e.g., Stripe) under their own terms and privacy policy. We receive limited payment metadata (e.g., status, last 4 digits, card brand) to complete your order and issue receipts.

Cookies & similar technologies

We use cookies to:

  • Keep you signed in (required authentication/session cookies).
  • Remember preferences (e.g., cart, forms).
  • Measure usage in aggregate to improve the site.

You can control cookies in your browser settings. Blocking required cookies will prevent logins or downloads from working.

Sharing of information

  • Service providers: hosting, payments, email, analytics, shipping—bound by agreements to protect your data.
  • Legal & safety: when required by law or to protect rights, safety, and security.
  • Business transfers: as part of a merger, acquisition, or asset sale, subject to this Policy.

We do not sell your personal information.

Data retention

We keep personal data as long as needed to provide the Services (e.g., order history and eBook entitlements), meet legal duties, resolve disputes, and enforce agreements.

Security

We apply administrative, technical, and physical safeguards appropriate to the data we handle. No method is 100% secure; we cannot guarantee absolute security.

Your choices & rights

  • Access/update: update account info via your account pages or contact us.
  • Marketing: unsubscribe using links in non-transactional emails. We may still send transactional notices (orders, security, policy updates).
  • Cookies: manage in your browser settings.
  • Regional rights: where applicable (e.g., CA, EU/UK), you may request access, deletion, correction, portability, or restriction/objection. Email support@stonegatepublishing.com and we’ll verify your request.
  • Do Not Track: our Services do not currently respond to DNT signals.

Children’s privacy

Our Services are not directed to children under 13. If you believe a child provided information to us, contact us to request deletion.

International users

We operate in the United States. If you access the Services from outside the U.S., your information may be transferred to and processed in the U.S. or other countries with different data protection laws.

Third-party links

Our site may link to external retailers or resources. Their privacy practices are governed by their policies.

Additional Information for Authors

This section applies to authors using our submissions portal and editorial/production workflows.

Author data we collect

  • Profile: name, email, pen name, biography, city/state (optional), imprint preferences.
  • Submissions: manuscripts, synopses, sample chapters, cover art, notes, and related metadata/files.
  • Workflow: status history, messages between you and our team, revision requests, production task notes.
  • Technical: audit and access logs to keep your files secure (e.g., who viewed/downloaded a file and when).

How we use author data

  • Evaluate and manage submissions, request revisions, and communicate editorial decisions.
  • Move accepted works into production, including asset management (covers, EPUB/PDF), and catalog preparation.
  • Maintain an accurate editorial record, comply with contracts, and protect our Services from abuse.

Retention & deletion

We retain submission materials and workflow records as a legitimate business need to maintain an accurate editorial history and comply with legal obligations. You may request deletion of inactive drafts or personal profile details where feasible and not in conflict with legal/contractual needs.

Confidentiality

We treat author submissions as confidential within StoneGate and trusted service providers who support our editorial and production processes.

Changes to this Policy

We may update this Policy from time to time. We will post changes here and update the “Last updated” date. For material changes, we may provide additional notice.

Contact

Email: support@stonegatepublishing.com

For rights requests, include your name, the email tied to your account, your region (state/country), and a brief description of your request. We will verify your identity before acting on requests.